Returns & Exchanges
At The Magic Brand, we stand behind our electronics with a 30-day satisfaction guarantee. If your device isn't performing perfectly, we offer a seamless return and exchange process to get you back to your digital lifestyle.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Device
Ensure the electronic device is factory reset, placed in its original packaging, and includes all original cables and accessories.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your shipping box.
Ship and Track
Drop off your package at any authorized carrier location; once our technicians inspect the device, your refund or replacement will be processed within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing